Go to the course page with all the lectures. Make sure a checkmark is to the right of each lecture/paper (for Journal Based CME), quiz, evaluation, and the preamble. Most often, the preamble is not checked off as it is required to open before starting the lessons to confirm you read the accreditation/designation/disclosure statements. If everything is checked off, be sure you clicked “get my certificate” so it will open and save to your profile. The certificate should be saved under “My Account,” and then “My Certificates.”